Shipping & Payment
How much is postage, and do you do discounts?
We like to save our customers money, we do so by sending our parcels second class Our postage rates are weight-based £1.69 - £2.99
* Weight-based - single shampoo bars, balms and our pet hair remover will cost £1.69 as they qualify for cheaper shipping, with multiply items costing £2.99
All other items are £2.99
(Free shipping is available if you spend over £15).
Do you ship internationally?
At present no.
I have a PO Box, will you ship to it?
Erm no, ask a friend or relative if you can have the parcel sent to their address.
Where's my damn parcel? (I'm about to go on a social media rant and leave a one star rating)
Contact us ASAP if it's been more than five business days with your order number and address.
It'd be very much appreciated if you could allow an extra time for deliveries over public bank holidays, strikes and events such as black friday.
What payment options are available, and are my payment details secure?"
Payment options: All major credit and debit cards.
We also accept paypal, clearpay, google pay, and Klarna.
Security:
We use shopify as our website platform and Shopify Payments are a secure way to take payments on your online store. Shopify uses 256-bit SSL encryption to protect your customers' data.
What is SSL secure shopping?
SSL stands for the Secure Socket Layer. When you access a website, communication takes place between the web browser of your PC or mobile device and the webserver of the website. Information is then transferred from both sides. An SSL certificate protects the information transferred between both. This is compelling from a security and privacy point of view. This includes delicate information such as email IDs, user IDs, passwords, credit/debit card details, bank account details, etc. (Thanks google).
Your product is faulty/damaged what are you going to do?
Firstly accept our sincere apologies. For faulty items please refer to our returns policy for instructions. Should your package have been damaged in transit, please send us images of the damages so we can discuss this with our delivery services.
For any of the above please email us - info@bagandboop.com Subject heading FAULTY/DAMAGED GOODS
I have a subscription, can I change, cancel, pause or add to it?
Please log in with your credentials. From your profile you'll be able to cancel, pause, skip a delivery, add and remove items and change your payment details and address.
If you run into any trouble please email us at info@bagandboop.com and we'll assist you
What is clearpay
1. What is Clearpay?
OMNI: Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.
The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.
INSTORE: Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.
The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.
ONLINE: Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.
The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.
2. How do I use Clearpay?
OMNI: Clearpay can be used online and instore. To transact online, just shop on Merchant Site and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).
If you’ve used Clearpay before, just log in to your Clearpay account. Then complete your order!
To use Clearpay instore, simply download the Clearpay mobile app, set up the Clearpay Card, and use the Clearpay Card with Apple Pay or Google Pay to make a contactless payment at check out. You will repay us the amount in 4 instalments.
INSTORE: Clearpay can be used instore. To use Clearpay instore, simply download the Clearpay mobile app, set up the Clearpay Card, and use the Clearpay Card with Apple Pay or Google Pay to make a contactless payment at check out! You will repay us the amount in 4 instalments.
ONLINE: Just shop on Merchant Site and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).
If you've used Clearpay before, just log in to your Clearpay account.
Then complete your order!
3. Where can I use Clearpay?
OMNI: Take a look at the Clearpay Shop Directory to check out our amazing partners where you can use Clearpay.
INSTORE: Take a look at the Clearpay Shop Directory to check out our amazing partners where you can use Clearpay.
ONLINE: Take a look at the Clearpay Shop Directory to check out our amazing partners where you can use Clearpay.
4. Who can use Clearpay?
OMNI: Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.
Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.
Other eligibility criteria apply. See Clearpay Terms of Service for further details.
INSTORE: Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.
Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.
Other eligibility criteria apply. See Clearpay Terms of Service for further details.
ONLINE: Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.
Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.
Other eligibility criteria apply. See Clearpay Terms of Service for further details.
5. How does the Clearpay payment schedule work?
OMNI: Clearpay will split the total value of your order into 4 instalments payable every fortnight. When transacting online the exact amounts and dates will be displayed for you to agree to before you confirm your purchase. For instore purchases you will receive your payment summary once you have successfully transacted.
If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
INSTORE: Clearpay will split the total value of your order into 4 instalments payable every fortnight. You will receive your payment summary once you have successfully transacted.
If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
ONLINE: Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.
If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
6. What if I can't pay a Clearpay instalment?
OMNI: If you cannot make a payment, please contact Clearpay here.
As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.
Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.
Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.
INSTORE: If you cannot make a payment, please contact Clearpay here.
As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.
Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.
Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.
ONLINE: If you cannot make a payment, please contact Clearpay here.
As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.
Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.
Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.
7. When will my items be delivered if I use Clearpay?
OMNI: Clearpay orders are delivered within our standard delivery timeframes like any order from Merchant Site.
ONLINE: Clearpay orders are delivered within our standard delivery timeframes like any order from Merchant Site.
8. Is there a limit to how much I can spend on a single Clearpay transaction?
OMNI: Yes, your order value including shipping must be between Merchant Minimum Order and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.
INSTORE: Yes, your order value including shipping must be between Merchant Minimum Order and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.
ONLINE: Yes, your order value including shipping must be between Merchant Minimum Order and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.
9. Can I use another form of payment with Clearpay?
OMNI: Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.
INSTORE: Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.
ONLINE: Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.
10. How do I return or exchange an item purchased with Clearpay?
OMNI: Clearpay purchases follow the retailer's standard return policy for both instore and online transactions. Check with the retailer’s return policy to make sure your purchase is eligible for return.
Please note, refunds for Clearpay purchases will be refunded from Merchant Site to Clearpay. We cannot provide an exchange or cash refund.
When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.
You can view the details by logging in to your Clearpay account. For more information on refunds, please visit Clearpay’s FAQ page.
INSTORE: Clearpay purchases follow the retailer's standard return policy for both instore transactions. Check with the retailer’s return policy to make sure your purchase is eligible for return.
Please note, refunds for Clearpay purchases will be refunded from Merchant Site to Clearpay. We cannot provide an exchange or cash refund.
When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.
You can view the details by logging in to your Clearpay account. For more information on refunds, please visit Clearpay’s FAQ page.
ONLINE: Items purchased with Clearpay follow our standard return process.
Please note, refunds for Clearpay purchases will be refunded from Merchant Site to Clearpay. We cannot provide an exchange or cash refund.
When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.
You can view the details by logging in to your Clearpay account.
11. Where can I find out more about Clearpay?
OMNI: Visit the Clearpay website here for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy here.
INSTORE: Visit the Clearpay website here for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy here.
ONLINE: Visit the Clearpay website here for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy here.
General FAQ's
Where are you based?
We are based in Chesire - UK
Are you a legitimate business?
Yes, we are registed as a sole trader with HMRC and file our taxes every year.
Do you have insurance?
Yes of course. We have both public liability and product insurance for everyones peace of mind. Our insurance provider is Hiscox.
Do you do wholesale, as I'd love to stock your products?
Of course. Please contact us via email info@bagandboop.com to discuss further. Use the heading wholesale.
Or fill in he form on our wholesale page
Are your dog poop bags really compostable?
Yes, our bags are fully compostable (legally we couldn't state this if, in fact, it wasn't true).
They have been certified to the highest European standards - EN13432.
The criteria for the industrial compostability of packaging are set out in the European standard EN 13432. EN 13432 requires the compostable plastics to disintegrate after 12 weeks and completely biodegrade after six months. That means that 90 per cent or more of the plastic material will have been converted to CO2. The remaining share is converted into water and biomass – i.e. valuable compost. Materials and products complying with this standard can be certified and labelled accordingly - via European Bioplastics
We went the extra mile and ensured our bags were also certified OK compost HOME by TUV Austria
Belgian certifier TÜV Austria Belgium had developed the OK compost home certification scheme, requiring at least 90% degradation in 12 months at ambient temperature.
On account of the comparatively small volume of waste involved, the temperature in a garden compost heap is clearly lower and less constant than in an industrial composting environment. Composting in the garden is, therefore, a more difficult, slower-paced process. TÜV AUSTRIA’s innovative answer to this challenge is the OK compost HOME certification system to guarantee complete biodegradability in the light of specific requirements, even in your garden compost heap.
IMPORTANT - WARNING
When home composting, ensure that the compost is intended for the use of plants, trees and non-edible flowers. DO NOT USE IN COMPOST INTENDED TO GROW FOOD FOR HUMAN CONSUMPTION.
What are your dog poop bags made of?
Our bags are made from:
Plant-based materials - Cornstarch plus PLA & BPAT.
PLA - (Polylactic acid or polylactide) is a polyester derived from renewable biomass, typically from fermented plant starch, such as corn, cassava, sugarcane or sugar beet pulp.
The manufacturing process for PLA is also more environmentally friendly than that of traditional plastics made from finite fossil resources. According to research, the carbon emissions associated with PLA production are 80% lower than that of traditional plastic
PBAT (polybutylene-adipate-co-terephthalate)
Is a fully biodegradable polymer. When buried in real soil environments, it breaks down completely and leaves no toxic residues behind. PBAT-based compostable bioplastics will decompose due to the action of naturally occurring microorganisms such as fungi, algae and bacteria.
Where are your bags manufactured and why?
Our bags are ethically made in China by an ISO certified company.
Why China?
Grab a brew.... For months we tried to source products made in the UK as we wanted to support our fellow UK businesses during these tough times. However, most didn't share our sentiments.
We were either laughed out the building, ignored, required to order astronomical amounts or flat out refused any help. Those that did offer an olive branch, told us that they sourced theirs from China (why pay a middle man when you can go to the source direct right?).
One company did indulge us and informed us that the company were looking to expand into the market. They assured us that they'd keep our information on file - ready for when they make the leap.
In short setting up a small business is a minefield (there were days when I almost abandoned the idea).
I hope you understand and respect the choice we made.
Around 98% of compostable dog poo bags on the market in the UK are made in China.
Our bags are shipped rather than flown to the UK. We are one of, if not the only poo bag company to offest our emmisions by planting trees with Ecology - see our homepage for more information.
Can I put them on my compost heap in the garden?
Yes, they are certified OK HOME COMPOST.
If you intend to use within your home composting system. Ensure the compost is for plants and non-edible flowers.
See our blog post for more information on composting dog poop.
DO NOT USE ON COMPOST INTENDED FOR THE GROWTH OF FOOD (VEGETABLES ETC)
Can I put them in my garden or recycling waste bin?
Our advice is no, however, check with your local council to see if they have industrial composting facilities - if not it seems you're at the forefront of change, the council is playing catch-up.
You can home compost them, place them in a wormery.
But remember, only use in compost intended for plants and non-edible flowers.
I usually put my used bags in the public bins when I'm out and about, is this ok?
Whilst the ideal conditions for the bags degradation is lacking in those bins (the process will take longer) and the subsequent landfills. Have the peace of mind that it's not plastic sat in the landfill, releasing harmful methane gas into the atmosphere.
We advise that you dispose of the bags responsibly either in industrial or home composting facilities - DO NOT HANG ON TREES (yes some idiots do this) LEAVE AT THE SIDE OF ROADS/PATHS/FOOTPATHS AND KEEP OUT OF CANALS/RIVERS/STREAMS AND THE OCEAN.
Where are you dog shampoo bars and balms made?
We personally handcraft all of our dog shampoo bars and balms in our home in Cheshire (whilst juggling regular work, life and our little girl).
We record batch numbers for traceability and have completed a food and hygiene course to ensure a safe and clean working enviroment.
All our balms are lick safe.
What method do you use to make the dog shampoo bars?
We use the hot process method. Some use the melt and pour method, one we originally considered. However, after contacting an M&P manufacturer about the use on dogs they stated/;
"our bases have not been formulated for the use on dogs. If you would like to use one of the bases for a soap being used on dogs or any other animals, this would be down to your own testing"
The above statement made us reconsider our approach - hence the hot process we use - we suggest you always ask how your dog shampoo bars are made as the melt and pour bases contain alot of ingredients that made our list of harmful chemicals in dog shampoo to avoid!
What ingredients are used in your dog shampoo bars and balms?
We only use cruelty-free 100% natural ingredients (carrier oils and essential oils, all of which are sourced from reputable UK companies).
Our soaps contain no SLS, SLES, parabens, palm oil, detergents, sorbates, silicones, preservatives or chemical foaming agents.
Aren't essential oils harmful to dogs?
When used incorrectly they can be harmful to dogs, never ever use neat on dog or leave essential oils out where they can be easily accessed.
Soaps that contain essential oils shouldn't be used on pregnant dogs/puppies under 6 months old or cats - yes some people do this (our bars carry a warning label).
Being honest google has a tendency to throw a lot of scary and unreliable information at you.
But after research, we concluded that the inclusion of 2% of essential oils is a safe amount for dogs. However wanting to be extra careful, we decided to include a maximum of 1.5% into our soaps.
We cater to your dogs sensitive sense of smell. Those over-powering baby powder and human copy shampoos aren't good for your dog.